Your Rights and Our Obligations
When you open an account with us, a binding agreement forms between you and 11kkcom. That agreement covers how your account is held, how deposits via bKash, Nagad, and Rocket are processed, what you can withdraw and when, and the conditions under which we may suspend
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or close an account. Access and eligibility depend on your local law and the regions we currently support — we do not extend service where local regulation prohibits it. Your account wallet holds your deposited balance; we do not commingle it with operational funds. Any dispute
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about a transaction — say, a Rocket transfer that shows on your wallet but has not cleared in your lobby balance — should be raised with account support within 14 days of the transaction date. We retain the right to update these terms; material changes are
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notified via the email address on your account before they take effect. Continued use after that notice constitutes acceptance. You are responsible for keeping your login and PIN details secure. If you believe your account has been accessed without your permission, contact us immediately through the
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channels listed below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.